GoGet cars are locked by smartcards. If you don’t have a smartcard, you can’t drive a GoGet car.
We normally mail your smartcard to you after you’ve done an application, but with the post this can take a few days. If you need to drive today or tomorrow, do an online application, then visit a pickup point to pick up a smartcard.
- View GoGet pickup points: www.goget.com.au/pickup/
Insurance is included with GoGet, but like every insurance deal, there is an amount you are liable for in case of an accident. That amount depends on how old you are, or if you choose to reduce your liability by paying extra on your bookings.
Please refer to the below table for more information.
25 years or older
Reduced liability ($1.50/hour, min $5, max $18 per day)
Standard liability (no extra)
$3500. Conditions apply for members on L plates or 1st year red P plates, please see http://www.goget.com.au/learners
During sign up, you’ll be asked to choose two numbers: an 8 digit member number, and an access code (or password). These are your username and password for logging into the website and app to make bookings, and you’ll be asked them when you call us for ID.
Most people choose their phone number with the 04 removed for their member number. The access code should be something you can remember but most people wouldn’t know.
When you make a booking with GoGet, a charge of $1 may appear in the pending transactions on your internet banking, PayPal account or credit card statement.
This is a temporary preauthorisation, and will be released after 2 weeks. The money doesn't ever leave your account, it's just a hold to ensure the credit card is valid and working.
We don't take more than one pre-authorisation at once. If you make a booking after the preauth is released, another will be taken.
When a preauthorization is released, you won't see a credit of the amount going back into your account. Instead, the pending charge disappears and the funds become available to you again.
If you have any questions about the implications of a pre-authorisation on your credit card account, please check with your bank.
Some plans require a fully refundable $500 deposit upon sign up.
This deposit is kept for as long as you are on these plans. If you leave GoGet, or change to a plan without a deposit, you'll get your deposit back.
GoStarter and GoStudent: 1 driver (just you)
GoOccasional: 2 drivers (you and one other)
GoFrequent: 3 drivers (you and two others)
Business accounts: Unlimited - every employee gets their own login and smartcard
For personal accounts, it costs $25 to add a driver as a once-off fee. Extra employees on business accounts are free.
Only the main account holder (the person who created the account) can add an extra driver to their account.
To add a driver to your account, go to the Membership Details tab in the booking system.
GoGet is based on usage rates, so how much a particular trip costs depends on which plan you’re on, how long you need the vehicle for, and how far you drive.
To get a cost estimate, first map your trip out to judge how long you’ll need and how far you’ll be driving, then check out our rates table. If it’s a once-off trip, you’ll need to factor in any relevant joining or membership fees too.
- GoGet Rates: www.goget.com.au/rates/
GoGet membership gives you access to cars when you need them - as often or infrequent as that may be. It might be a once-off now, but you are likely to have more "once offs" in future, and that's where your membership will come in handy.
If you're weighing up GoGet against traditional car rental for a one-off situation, please consider:
- You can book a GoGet car for less than one day - for as little as an hour - which may save money compared to a full day rental
- We pay for petrol - you may not even need to fill up if the tank is over 1/4 full at the end of your booking
- We offer special rates for bookings 3 days or longer - ask us for a quote
- Our insurance/damage liability costs are much more reasonable than most car rental companies
GoGet is a great option for when you’re temporarily between cars, and need a stop-gap solution to getting around.
GoGet is most cost effective when you only book for the hours or days you need. Booking out a GoGet for multiple weeks or months is very expensive. If you’re without your own car for a while, get to know your local GoGet car, and just book it when you need to drive.
You might even find, like thousands of our members, that you don’t need to own a car at all with GoGet around!
Yes we do! And it’s a good one.
Students get GoFrequent rates, without any joining or membership fees.
However, you need to be a current full-time student, and be able to provide proof of your full-time enrollment each year.
- Learn more and apply at www.goget.com.au/students
We don’t ask for anything too obscure or difficult.
- Your ABN and company name
- The company address
- A company credit card for payment
As part of the process you’ll be signing up as a driver too, so we'll need:
- Your driver’s licence number
- Details of any past major traffic infringements
Anyone can create a business account, but if you’re not an owner or director, you’ll need a letter from one.
Each driver must have their own login and smartcard.
To join GoGet as an extra driver on a business account, you need their sign up link. The primary account administrator can invite you from the Booking System, which emails you a custom link.
We normally mail you a smartcard, but if you need to drive soon, you can pick up a member pack from these locations. Some businesses keep GoGet packs on-hand for new staff, ask your primary account holder.
On our rates page, we stipulate that the business plan is only for businesses with over 5 employees. However, if you have less than 5 employees, go ahead and apply anyway.
When we receive your application and notice your staff count, we’ll move you onto our small business plan. It’s the same as our regular business plan, except it has a $500 credit card preauthorisation when you make bookings.
GoGet is an easy, flexible service. If you’re part of a department that would find GoGet handy, you can sign up and attach a company credit card, and we’ll send you a monthly bill. Much easier than buying a car or reimbursing cab receipts!
If you want to convince the wider company to adopt GoGet over cabs and owned fleet cars, please get in touch with our Business team.
With GoGet, you book for the time you need with the car. That means each hour the car will be driven and kept away from its home location.
- Getting groceries from the supermarket (2 hour round trip)
- Day out at the Blue Mountains (1 day rate)
- Shopping at IKEA (3 hour round trip… with a few extensions if you get stuck!)
Examples that wouldn’t work:
- Commuting to work every day (you pay while the car is out of the pod, so you would be charged a full day rate every day)
- Booking a car for three weeks while your car is getting repairs (it’s cheaper to just book for the hours or days you need to drive)
The day rate is a flat rate that includes up to 24 hours and 150kms. It is applied automatically, so you never need to worry about choosing between the daily rate or the hourly rate to get the best price.
Usually the day rate will be applied at the time of booking, based on the hours you have booked. However, other things can kick you over onto the day rate.
- If you drive far enough, the system will work out that the distance charge would make it better off if you were on the day rate, and move you over
- If you extend your booking for long enough, the system will make sure the hourly rate won’t put you over your day rate
The point at which the hourly rate goes into the day rate depends on your plan, and if you’re driving a standard or premium car. You can view the hourly and daily rates of different plans on the rates page.
Important: For the day rate to be applied, bookings and any extensions must be consecutive. Separate multiple bookings throughout the day will not trigger the day rate to be applied.
- GoGet rates: www.goget.com.au/rates/
You can book GoGet cars as far in advance or as last minute as you’d like. You can even book for the current hour if you need to drive right away.
Most members only book a few hours in advance. To ensure you get a car over long weekends and holidays, you may need to book further in advance.
We allow cancellations up to 12 hours in advance, or 8 hours in advance for GoFrequent, GoOccasional and business members. That means you can make bookings if you think you’ll need a car, and cancel if you have a change of plans, but still allow enough time for someone else to book the car.
Some pods have location surcharges.These are mostly confined to Brisbane pods and commercial car parks in Sydney CBD.
The vast majority of GoGet pods don’t have location surcharges.
The Booking System shows any location surcharges applicable to a pod before you choose it, and the surcharge is displayed in the booking confirmation screen before you lock in the booking.
On August 1st 2015, we introduced a new feature allowing bookings on half hour blocks.
A minimum booking duration of one hour still exists, but half hour booking slots let you:
- Make a 2.5 hour booking from 12 to 2:30
- Make a 2 hour booking from 11:30 to 1:30
- Extend your booking before it ends for 30 minutes
- A minimum booking time of 1 hour still applies
From band kits to kit kitchens, GoGet vans are known for being able to take almost anything!
If you're not sure, here are the internal cargo space dimensions:
- Length: 2930mm
- Width: 1545mm
- Height: 1335mm
- Volume: 6000L
- Max payload weight: 1000kg
Anchor points for securing loose items are shown by the arrows:
GoGet cars live in pods, dedicated parking spaces in suburban streets, shopping centres, airports, commercial car parks and other locations across Sydney, Melbourne, Canberra, Adelaide and Brisbane.
- Find cars near you at www.goget.com.au/find-cars/
Most cars in our fleet are economy cars, so it’s likely a Yaris, Corolla or Hyundai is your local car.
If you’re a member, all cars near you are shown on the booking system by default when you log in.
If you’re not yet a member, you can find cars near you using the car search function on our website.
- For more information about specific cars, and to find your local car: www.goget.com.au/find-cars/our-fleet/
GoGet has two pricing tiers: standard and premium. You can see how much each costs for different plans on our rates page.
Standard cars are:
- i30 wagon
Premium cars are:
- SUVs (RAV4 and Sportage)
- Audis (A1 and A3)
- People movers
- Plug-in Hybrids (Outlander PHEV)
We also have a limited number of convertibles which are charged at a "Super Fancy" tier above premium.
- GoGet rates: www.goget.com.au/rates/
Yes, some of our RAV4s and Corollas are fitted with baby seats. They are reversible, and suitable for children aged 0-4.
If you need to use a car that isn’t fitted with a child seat, please feel free to bring your own child seat and fit it to any car, and take it with you when you’re done.
Similarly, if you book a car equipped with a child seat, but don’t need it, feel free to disconnect it and keep it in the boot or at home during your booking, and replace it when you’re done.
- Find child seat cars near you using the car search: www.goget.com.au/find-cars/our-fleet/
Note: It is your responsibility to fit the child seat properly at the beginning of your booking.
Pets are allowed in all GoGet vehicles, as long as they are in a carrier and all mess is taken care of.
However, because dogs love to ride freely in the car, and we love dogs, we also have special pet friendly cars. These cars are fitted with a pet hammock, lint rollers and alcohol wipes, because it’s still up to you to ensure no hair or mess is left on the car seat when you’re done.
If you notice a car, pet friendly or not, that smells badly of pets or has pet hair on the seats, please email us and we’ll chase down the member responsible.
- Find pet friendly cars near you using the car search: www.goget.com.au/find-cars/our-fleet/
If you haven’t driven in our capital cities for a while, you’ll be surprised to know that tolls are no longer operated by people in boxes, and you don’t need to keep coins in your ashtray. It’s all electronic now!
All GoGet cars are equipped with etags, so when you drive on a toll road, your GoGet account is automatically charged with the toll amount. We don't charge any additional fees for tolls, you'll only be charged the amount of your toll.
When you get your invoice for the month, check the toll column to see how much you paid in tolls for each trip.
Note: If you own an e-Tag, please don't bring it into the car. The magic toll reader will make them both beep, and charge both accounts. It's rather difficult to get a refund on one of them, trust us!