Member Manual

Our Member Manual describes your rights and responsibilities and how the service works. The arrangements described may change as we improve and develop the service. We will keep you informed of any changes.

Booking a Car

In order to use a car, you need to book one using our booking system, on the phone or using the free iPhone app. Below are detailed instructions on choosing a car and making a booking, as well has how to change bookings after you've made one.
  • Rates

  • Lost smartcard

  • Using the Booking System

  • Finding a Special Car

  • Advanced Car Search

  • Booking from Another Location

  • Making a Booking

  • Change or cancel a booking

  • Booking between midnight and 6am

  • Extending a booking

  • Using the Mobile Site

Driving with GoGet

Now you’ve made a booking, it’s time to drive! Driving a GoGet car is a lot like driving a normal car, but with a few important differences.
  • How do I start this thing?

  • Locating your car

  • Inspecting the car

  • Reporting damage

  • Accessing your car

  • What to do if you can’t get into the car

  • Your smartcard

  • The car key

  • Returning your car

  • What to do when the car isn’t in the pod

  • Refuelling

  • Tolls

  • Infringements

Car issues

We do everything we can to avoid car issues for you, but cars being cars, occasionally things do go wrong. Here’s what to do when your ride hits a snag.
  • Damage cover

  • Roadworthiness

  • Flat batteries

  • Tyres

  • Accidents and Damage

Fees and charges

  • Returning the car late

  • Not returning vehicle to pod

  • Less than a ¼ tank

  • Tyres

  • Cleanliness

  • Animals in cars

  • Smoking in cars

  • Taking a car without a booking

  • Call out charges

  • Investigation fee