Contact Us
We’re here 24/7/365 to help and we’d love to hear from you. Here’s how you can reach us
Search our Help Centre Articles
To learn about how GoGet works, signing up, how to book your first trip and more, click here:
Chat with us
For general enquiries, start a chat with us.
At car issues: 24/7
Membership Enquiries: 9am-5:30pm
Local number: 02 9159 6663
Call us
Complaints/Escalations
To submit a complaint or request an escalation to an issue you have experienced.
Other Enquiries
Compliments
Let us know if we have done a good job. We would love to hear from you!
Smartcard Pickup
Search for a retail partner to collect a GoGet smartcard.
Fuel reimbursements
For fuel reimbursements or ¼ tank disputes, click here.
Frequently asked questions
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Check your booking confirmation email to see where you can legally park, and contact us to let us know where you left the car.
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Use your smartcard to lock and unlock, check for damage, refill at ¼ Tank, return to the pod on time and keep it clean.
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GoGet always pays for fuel, so if you've paid for fuel during a booking, you can submit a fuel reimbursement after your booking ends.
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Insurance is included with GoGet, but like every insurance deal, there is an amount you are liable for in case of an accident. That amount depends on how old you are, or if you choose to reduce your liability by paying extra on your bookings.
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If your vehicle has less than ¼ tank of fuel at the start of your booking, take a photo of the fuel gauge, completely fill it up and then report it via the app. We will credit you $25 and fine the previous member.
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You can request for a smartcard to be posted to you or pick up one from a retail partner. Once you have your smartcard you will need to activate it in the mobile app.
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It's always best to extend your booking via the mobile app. Returning the vehicle late will incur a $25 fine, plus the additional time taken.