Your Getting Started Guide
All you need to know, to GoGet like a pro
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You've Applied - What Happens Next?
Most applications are approved within 24 hours - here's what to expect while you wait
You've submitted your application - great! Now we just need to verify your details. This usually happens within 24 hours, but sometimes our team needs to review your application manually. Here's everything you need to know about what happens next.
1. Application Submitted ✅
2. Approval (5 mins - 24 hours)
How to check your application status
Can log into the app? = Approved
Still see ‘Thanks for applying’ = Under review
Got an email? = We need more info from you
3. Account Activated
Now you can search and book vehicles in the app.
Get started: Download the app now
4. Get Your Smartcard
Your Smartcard (used to access GoGet vehicles) will now be posted to you automatically and will take 5+business days. If you need to get going sooner, you can pick one up from a partner location.
⚠️ Important: You must get a Smartcard and activate it in the app to be able to unlock GoGet vehicles.
5. Activate Your Smartcard in the App
6. You're Ready to Drive 🚗
Making Your First Booking
Booking a GoGet is easy and seamless using the app
Booking is super simple - use the app or website to choose a car, time, and location. Book by the hour for quick trips or by the day with 80km included free. Plans change? Cancel your booking for free right up until your booking starts.
1. Search Near You
Open the app and see available cars and vans in your area
2. Pick Your Time
Choose when you want to start and end your booking
3. Choose Your Car
Select from hatchbacks, SUVs, vans, and more
4. Confirm
Review and confirm your booking - done!
Frequently Asked Questions
How do I book a car?
Once your account has been approved, use the GoGet app to search for available cars near you, select your date/time, choose the car you want, and confirm. You can book weeks in advance or just minutes before you need it. More details here →
Can I book for just an hour?
Yes! That's one of the big differences from traditional rental. You can book for as little as one hour or as long as you want. You can book by the hour for an hourly rate, or you can book by the day for a discounted day rate. The day rate includes 80km free per day.
Do I pay for the kilometres I drive?
Yes - we charge a transparent per-kilometre rate so it's fair for everyone. Someone driving 5km for groceries shouldn't pay the same as someone doing a 200km road trip! Day bookings also include 80km free (that's like Sydney to Wollongong), and hourly bookings keep your costs low for quick local trips. Plus, GoGet always pays for fuel - so no surprise bills at the petrol station. More details here →
What if my plans change?
Free cancellation right up until your booking starts - no penalties at all.
Do I have to return the car to the same spot?
Yes, all GoGet bookings are return trips. The car must go back to its designated "pod" (parking spot) listed in the GoGet app under your current booking.
What if I need the car longer than I booked?
You can extend your booking through the app if the car is available. If someone else has booked it after you, give us a call as soon as possible so we can try to make arrangements.
What's Included (Free)
- ✅ Comprehensive insurance
- ✅ Third party liability
- ✅ 24/7 roadside assistance
- ✅ Theft protection
Your Liability (Excess)
Standard excess: $5,500
Can be reduced with optional damage cover:
$2.50/hour (capped at $25/day) More details here →
Example: Standard excess $5,500 → Reduced excess $300
💡 Report existing damage before driving
If you don't report existing damage at the start of your booking, you could be held liable for it - even if you didn't cause it. This is why the Pre-Trip Inspection (learn more in the Before You Drive section) is so important!
Frequently Asked Questions
What's the excess if something happens to the car?
Insurance is included with GoGet, but like every insurance deal, there is an amount you are liable for in case of an accident. That amount depends on how old you are, or if you choose to reduce your liability by paying damage cover on your bookings. More details here →.
Are GoGet cars insured?
Yes, all GoGet cars and vans are insured. Standard damage cover is included with every booking. If there's an accident, you may be liable for a portion of the cost — this depends on your age and whether you've chosen to reduce your liability by paying extra.
Can I reduce my insurance excess?
Yes, you can choose to reduce your insurance liability (or excess) by paying an additional fee on your bookings. For most drivers, by paying $2.50/hour (capped at $25/day), you can significantly reduce the amount you would be liable for in the event of a claim. This option gives you extra peace of mind when you're out and about. More details here →
Insurance & Damage Cover
Every booking includes insurance - here's what you need to know
Every GoGet booking includes comprehensive insurance, but like all insurance, there's an excess you're liable for if something goes wrong. The amount depends on your age and vehicle type. You can reduce your excess by adding optional damage cover when you book - it's like peace of mind for $2.50/hour.
Finding & Accessing Your Car
Find your car with ease using the app at the start of your booking
Every car has a 'pod' - that's its home parking spot. Use the app to find it, tap your smartcard on the windscreen reader to unlock and lock, and grab the keys inside to start it. Easy! The car keys always stay in the car, your Smartcard always stays with you.
📍 Find Your Pod
The app shows exactly where the car is parked with walking directions
📱 Tap to Unlock
Hold your smartcard on the windscreen reader - you'll hear a beep!
🔍 Check for Damage
Walk around the car and report any existing damage in the app before driving
🚗 Start & Go
Keys are attached near the steering wheel or press Start/Stop button if keyless
💡 Pro Tips:
- Pull door handle to confirm car is unlocked/locked when you tap your Smartcard
- Keys attached to steering wheel - they always stay in the car
- Always report damage BEFORE driving to protect yourself
- Smartcard not working? Try different spots on the reader, or give us a call
Frequently Asked Questions
How do I find my booked car?
Open the GoGet app, under your current booking, it shows you exactly where the car is parked with a map and address (it will even give you walking directions). Each car has a designated "pod" (parking spot) with a street address, however in some rare cases, the previous member may have needed to park it in a different location, so it's always best to check the app for the most up-to-date vehicle location.
What's a "pod"?
A pod is your GoGet vehicle's home parking spot - its designated bay. It might be a marked bay in a carpark, a specific street parking spot, or a floating bay (a general area on a street). Every GoGet car has a pod address where it lives, and you must return it to that same pod after your trip.
How do I unlock the car?
Hold your smartcard against the GoGet reader on the windscreen (it's a small square device, usually near the bottom of the driver-side). You'll hear a beep and the doors will unlock. Try lifting the door handle to confirm whether the car is unlocked.
What if my smartcard doesn't work?
Make sure you're holding it flat against the reader for a full second. If it still doesn't work, try moving it around the reader. Sometimes with traffic noise, it can be hard to hear the reader beep. Try lifting the door handle to confirm whether the vehicle is unlocked. If problems continue and you can't unlock the vehicle, call Member Services 24/7 on 1300 769 389.
Where are the car keys?
The keys are attached near the steering wheel - usually on a retractable cord. Look around the steering column area. If there are no keys, the vehicle may be a keyless ignition with a push button start. Look around for a start/stop button. Hold your foot on the brake and press the start/stop button.
How do I start a keyless ignition car?
Put your foot on the brake, and press the Start/Stop button. You don't need to insert a key anywhere.
Do I take the keys with me or leave them in the car?
The keys MUST stay in the car - they're attached so the next member can use them. Your smartcard locks and unlocks the car throughout your booking.
1. Walk Around Exterior
- Look for scratches, dents, bumps
- Check tyres
2. Check Interior
- Is it clean?
- Check the fuel card is on the keyring
3. Check Fuel Level
- Must be at least 1/4 tank
- If below, you'll need to refuel and report it in the app
4. Report Issues
- Open app → Current Booking → Report Damage/Cleanliness
- Take photos of any damage or cleanliness issues
⚠️ IMPORTANT:
If you don't report existing damage before driving, you may be held responsible for it. Always check and report through the app BEFORE driving.
💡 Pro Tip:
If car is too dirty/damaged to use, call us on 1300 769 389 - we'll move you to another car
Frequently Asked Questions
What should I check before driving off?
Do a quick inspection: check for any new damage on the vehicle and report it through the app (with photos if possible), check the fuel level, make sure the interior is clean (if not, report it in the app), and ensure the car keys are there.
What if I find damage when I pick up the car?
Report it immediately through the app before you start driving. This protects you from being charged for pre-existing damage.
What if the car is dirty or damaged when I arrive?
Before you start your booking, check the car for any damage or mess. If you spot anything: For dirt or mess, report it in the GoGet app by selecting your active booking and tapping 'Report Cleanliness'. Be sure to include photos. For new damage not listed in the glovebox damage log, take clear photos and report it through the app before driving. If the car is too dirty or damaged to use, call us on 1300 769 389 or start a chat. We'll help move your booking to another nearby vehicle.
What if I can't find the car?
The GoGet app will show the location of your vehicle under your current booking. If you still can't locate it, call our Member Services team immediately on 1300 769 389 - they're available 24/7 and can help you locate your vehicle.
What if the parking spot (pod) is taken by another car?
Follow the instructions in the app under your current booking. Then let us know where you've parked. Generally you will be able to just park legally as close as possible to the pod location (within the same block), then report that the pod is occupied in the app.
Before You Drive
Take 2 minutes before you drive to check for damage
This protects you from being charged for existing damage and ensures you have a smooth trip. Check the exterior, interior, fuel level, and report any issues through the app immediately.
⛽ Check Fuel Gauge
Must stay above 1/4 tank (one bar above empty)
💳 Find Fuel Card
Attached to the car keys on the keyring
📱 Get PIN
Check your current booking in the app for the fuel PIN
⛽ Fill Up
Use the correct fuel type (check app or fuel card)
⚠️ Returning with less than 1/4 tank = $25 fine.
Allow time to refuel before the end of your booking!
Frequently Asked Questions
Is fuel included in my GoGet booking?
Yes! Fuel is included in all bookings. If you need to refuel during your trip, use the GoGet fuel card in the vehicle. The fuel card pin will be listed in the app under your current booking details.
When do I need to refuel?
If the fuel gauge drops below 1/4 tank at any point during your booking, you must refuel to full using the GoGet fuel card. The 1/4 tank rule: All cars must be returned with at least 1/4 tank. This ensures the next member doesn't get stuck with an empty tank. Allow time for refueling in your booking if necessary. Returning with less than 1/4 tank may result in a $25 inconvenience fine.
Where is the fuel card?
The fuel card is attached to the car keys - look for a card on the keyring.
What's the fuel card PIN and where do I find it?
The fuel card pin will be listed in the app under your current booking details or in your booking confirmation email.
How do I know which fuel type to use?
Check in the GoGet app under your current booking, or else on the fuel card located in the vehicle - both will tell you exactly which fuel grade (usually Unleaded 91, some are 95 or diesel).
What if the fuel card doesn't work?
Make sure you've used the correct fuel type for the vehicle (the fuel card will only work for the fuel types specified on the front of the fuel card). Check the fuel pin in the GoGet app under your current booking and make sure you're entering it correctly. If it still doesn't work, pay with your own card and submit a reimbursement request through the GoGet app with your receipt.
What happens if I return the car with less than 1/4 tank?
You'll be fined from $25 for inconveniencing the next member. The next member shouldn't arrive to an empty tank. We all share the responsibility of keeping GoGet running smoothly for everyone - it only takes a few minutes at any petrol station. All GoGet cars must be returned with at least 1/4 tank of fuel. If the tank drops below 1/4 during your booking, you must fill it up completely using the fuel card in the car (GoGet always pays for fuel).
Refuelling Made Simple
GoGet always pays for fuel - it's included!
Just remember: return the car after your booking with at least 1/4 tank. If it drops below that during your trip, fill up using the fuel card attached to the keys. Fuel PIN is in the app.
On The Road - Where You Can (and Can't) Drive
Go interstate, stay local, drive anywhere on your terms
Drive anywhere on sealed roads in Australia - yes, even interstate! Tolls are automatically applied and charged to your account. Just remember: no unsealed roads, no snow areas, pets only in pet-friendly vehicles and all trips are return trips. Roadside assist is available 24/7 if you find yourself in a pickle.
✅ YES - You CAN:
- Interstate trips (return to same pod)
- Sealed/paved roads only
- Park anywhere during trip as long as it's legal
- Put pets in pet-friendly vehicles (find them in the app using the filter)
❌ NO - You CAN'T:
- One-way trips
- Unsealed/dirt roads
- Snow or above snow line
- Off-road driving
- 4WD tracks
Frequently Asked Questions
Can I take the GoGet car interstate?
Yes, no restrictions! Just remember all GoGet trips are round trips - you must return the car to its home pod (parking spot) by the end of your booking. With day bookings including 80km free per day, interstate trips with GoGet can be cost-effective for exploring Australia!
Can I take a GoGet car on unsealed or dirt roads?
No, all GoGet vehicles are 2WD and cannot be driven on unsealed roads. Stick to sealed, paved roads only. Driving on unsealed roads can cause damage to the vehicle and you may be liable for any resulting costs.
Can I take a GoGet car to the snow?
No, GoGet vehicles are all 2WD and cannot be driven in snowy conditions or taken above the snow line. Our vehicles aren't equipped for snow or icy roads. If you need to visit snow areas, you'll need to arrange alternative transport.
Can I smoke in the car?
No, all GoGet cars are non-smoking. If you're caught smoking, you'll face significant cleaning fees and potentially be banned from the service.
Can I take pets in the car?
Yes, some of our GoGet vehicles are pet-friendly. But they must be properly restrained (in carriers/seat belts as per law), and you must clean up any pet hair or mess before returning the car. Find pet-friendly GoGets near you in the app using the pet friendly filter under 'Vehicle features'.
Can other people drive the car?
Yes, as long as they're listed as extra drivers on your account. Only approved GoGet members can drive. If you want a partner/friend to drive, they need to be added as an additional driver to your account. You can do this through the app on any membership plan that allows more than one driver. More details here →
How do tolls work?
All cars have tags or use tagless technology. Tolls are automatically charged to your account at the actual toll cost with no extra fees up to 7 days after your trip.
What happens if the car breaks down?
Every GoGet booking includes 24/7 roadside assistance. If your vehicle breaks down or you get a flat tyre during your booking, please call Member Services asap on 1300 769 389. They will get you back on the road in no time.
Return Checklist:
- Return to pod
- Remove belongings & rubbish
- Windows up, lights off
- Fuel at 1/4 minimum
- TAP OFF with smartcard
- Pull handle to confirm locked
🚨 DON'T FORGET TO TAP OFF!
Set a phone reminder before your booking ends. Or else you could receive a fine for inconveniencing the next member.
Frequently Asked Questions
How do I end my booking?
Return the car to its pod (home location as shown in your current booking in the GoGet app under 'Pod Details' or 'Take me back to pod'), remove all your belongings and rubbish, make sure it's clean, ensure the windows are up, headlights are off and the vehicle has been turned off. Tap your smartcard on the windscreen reader to lock the car to end your booking. If you're unsure if you've successfully tapped off, pull up on the door handle - if the door is locked, you've successfully tapped off. If not, try tapping your Smartcard on the windscreen card reader again.
What if I forget to tap off?
Your booking continues and you'll be charged for the extra time plus a $25 late fee. If you tap off after your booking ends, the system treats it as a late return. You'll be charged a $25 late fine plus the cost of the extra time used. The system rounds your booking up to the nearest 30-minute block. Example: If your booking ended at 2:00pm but you tap off at 2:10pm, you'll pay for an extra 30 minutes plus the $25 fine.
Do I need to clean the car before returning it?
The car should be reasonably clean - remove all rubbish, food waste, and obvious dirt/mud. We're not expecting a professional detail, but please leave it as you would want to find it.
What if someone is parked in my car's pod when I need to return it?
Consult the GoGet app under your current booking for parking instructions if the pod is occupied upon return. Generally, park legally as close as possible, tap off with your smartcard, and report the issue in the app showing where you've parked.
What happens if I return the car late?
You'll be charged a $25 fine as well as for the extra time. If someone has booked it after you, late returns can be particularly problematic, so always plan to return on time or give us a call on 1300 769 389 as soon as possible if you know you're going to be late so we can make arrangements for the member booked after you.
Can I extend my booking if I'm running late?
Yes, if the car is available (no one else has booked it right after you), you can extend through the app. Do this BEFORE your booking ends to avoid late fees.
What if I return the car early?
You're still charged for the full booking time. There's no refund for early returns.
Returning Your Car & Ending Your Booking
Leave it how you'd love to find it
Return the car to its pod (its home location listed in the app under your current booking), remove your belongings, tap off with your smartcard to lock and end your booking. That's it! Forgot to tap off? You'll be charged late fees, so double-check that you tapped off and the doors are locked.
Your GoGet Trip Cost =
- + Time (hourly or daily rate)
- + Distance per km
Hourly Booking: $0.50/km for cars and $0.52/km for vans and utes
Daily Booking: $0.40/km for cars and $0.42/km for vans and utes (80km free per day) - + Optional reduced excess cover
- See examples here →
✓ Fuel included
✓ Insurance included
✓ Roadside assist included
✓ Maintenance included
✓ Insurance included
✓ Roadside assist included
✓ Maintenance included
Frequently Asked Questions
How much does it cost to rent a GoGet vehicle?
It varies by plan and vehicle type. For example, with GoFrequent, a spicy hatch is from $8.50/hour + $0.50/km or $69 per day with 80km included for free. Check our compare plans page for full details on different plan and vehicle types and pricing. If you're already a member, check the app for vehicle availability near you and their individual hourly and daily prices.
What's the membership fee?
GoGet membership fees vary by plan, from free (GoVan) to $30/month (GoFrequent) for personal use, with options like GoStarter (free first year) and student/senior/business plans. Costs depend on how often you drive, with higher monthly fees offering cheaper hourly/daily rates and benefits like the ability to add extra drivers. More details here →
Are there any hidden fees?
No booking fees, no deposit, no weekend surcharges. You pay your membership fee (if applicable) + hourly/daily rate + distance charge. Standard damage/insurance cover is included for free and optional reduced excess damage cover is available for $2.50/hour (capped at $25/day).
When do I get charged?
Your membership fee is charged monthly or annually up front, depending on your membership plan chosen. Hourly bookings are charged (up to 24 hours) after your trip. Daily bookings are charged upfront, with extra km charges calculated and added (up to 24 hours) after your trip. Tolls (if applicable) are charged up to 7 days after your trip. More details here →
What's the excess if something happens to the car?
Insurance is included with GoGet, but like every insurance deal, there is an amount you are liable for in case of an accident. That amount depends on how old you are, or if you choose to reduce your liability by paying extra on your bookings. More details here →
What's included in the price?
Fuel, insurance, maintenance, rego, roadside assistance, and cleaning are all included. You just pay for the time you use and kilometers you drive.
Understanding Costs & Billing
No hidden fees, no deposits, no surprises
You pay a monthly/yearly membership fee (if applicable). Then you pay booking charges for time + distance for each trip. Daily bookings include 80km free. Tolls charged up to 7 days later.
THE GOLDEN RULES:
- ⛽ Fuel: Return with minimum 1/4 tank
- ⏰ Time: Return to pod by booking end time
- 🔑 Access: Tap on/off with your smartcard
- 🚫 Drivers: Only approved GoGet members
- 🧹 Cleanliness: Leave it as you'd like to find it
- 📸 Damage: Report immediately before driving
- 🚭 No Smoking: Ever. Serious fines apply.
- 🛣️ Roads: Sealed roads only, no snow or dirt roads
What Happens If I Break a Rule?
- ⚠️ Minor: Warning + educational reminder
- ⚠️⚠️ Moderate: Fines ($25-$100+)
- 🚫 Serious: Membership suspension/termination
Why Rules Matter:
These rules protect everyone in the GoGet community. When you return a car late, it affects the next member's plans. When you don't refuel, they're left stranded. We're all in this together!
Frequently Asked Questions
What are the main GoGet rules I need to know?
Key rules: must return with at least 1/4 tank, return to the same pod on time, report any damage immediately, no smoking, only approved members can drive, tap on and off with your smartcard, keep the car clean, and follow all road rules. More details here →
What happens if I break a rule?
Depending on the severity, you could face warnings, fees, or in serious cases, membership suspension. We take these seriously because they affect the other member's experiences.
Can I park anywhere during my booking?
You can park wherever is legal during your trip. Just make sure to return the car to its designated pod by the end of your booking.
Rules & Responsibilities
GoGet works because we all look after each other
Follow these core rules to keep the service running smoothly for everyone: return with 1/4 tank minimum, tap off on time, report damage immediately, keep cars clean, and only members on your account can drive.
🚗 Car won't unlock?
- Lift door handle to check it didn't unlock
- Try different spot on reader
- Call us: 1300 769 389
🔥 Accident?
- Check everyone's OK (call 000 if injuries)
- Exchange details with other parties
- Call us immediately: 1300 769 389
⛽ Fuel card doesn't work?
- Check fuel type is correct
- Check PIN in app
- Pay yourself + claim reimbursement
🕐 Running late?
- Extend in app NOW
- Can't extend? Call us: 1300 769 389
- Better to call early than pay late fees
🔧 Breakdown?
- Pull over safely
- Call 1300 769 389 (roadside assist)
- We'll arrange towing/replacement
🧳 Left something in car?
- Try unlocking with smartcard (do not drive)
- Call us if booking ended
- Call us: 1300 769 389
❓ Can't find car?
- Check app for current location
- Double-check car name/rego
- Call us: 1300 769 389
What If...? Emergencies & Issues
Don't panic - we've got your back 24/7
We understand things don't always go to plan. Here's what to do when common issues pop up: accidents, breakdowns, lost items, late returns, smartcard problems, and fuel card failures. Remember: we're available 24/7 at 1300 769 389.
- Smartcard activated ✓
- Booking confirmed in app ✓
- Located car at pod ✓
- Tap on with smartcard ✓
- Checked for existing damage before driving ✓
- Keys found (attached to steering wheel) ✓
- Fuel level checked (1/4 minimum) ✓
DURING YOUR TRIP:
- Fuel card to refuel & PIN (available in app)
- Refuel if drops below 1/4 tank
- Report any issues immediately
- Drive only on sealed roads
BEFORE YOU RETURN:
- Use directions in app to return to pod
- Fuel at 1/4 tank minimum
- Remove belongings & rubbish
- Windows up, lights off, car off
- TAP OFF with smartcard
- Doors locked (pull handle to check)
First Trip Checklist
Your quick reference guide for your first (and every) GoGet trip
Before your first drive:
Still Have Questions?
We're always here to help! Explore our full help centre, chat with us in the app, or contact our Member Services team by phone 24/7.